We submitted a SA100 several weeks ago and requested a refund of CIS tax on the return.
HMRC Online site shows refund available for repayment. We request the overpayment to be refunded.
Ring HMRC who say they will refund the overpayment.
Client needs the money and thinks we are doing nothing so they ring HMRC themselves.
HMRC say they cannot issue refund without the CIS vouchers????? HMRC informs our client that their accountants should know that!!!!! Client calls us complaining bitterly that we haven't done our job right because we haven't sent the vouchers! What vouchers? This is a 2009/10 return! We tell client HMRC are mistaken, but we are not believed. HMRC are never wrong, are they?
Bangs head on wall and decides it is time I retired!