has anyone ever managed to get HMRC to change their agents address for VAT
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In the same boat
We moved offices (though no name change) some four years ago. The AAM got our address changed for SA no problem, but as for PAYE and VAT, despite phone calls, emails and letters we've given up, for now. Will have another crack at it soon, so it'll be interesting to see what comes of your efforts.
My other concern is whether this will confuse the bureaucracy when it comes to transferring to full-blown AOSS.
You are not alone
HMRC are still using the old name (pre incorporation) and the address of some 5 years ago.
Every 2nd VAT client phones in to enquire when we have moved to up North of Scotland (old address) and why clients were not informed of that.
Tried contacting HMRC and complaining – no result.
We've got the same problem and have been trying to change for several years, no luck. Fortunately we still have access to the old address though. Let me know if you figure it out!
Well done
You guys have done so well to accept the total incompetence of HMRC with such patience. This is why HMRC are so unfit for purpose. What business or agent could get away with such behaviour? There should be immediate action, a full apology and generous compensation for you all. If only they cared. A bit.
2 mattias: Can sense sarcasm.
Any experience to share with others or advice on how to deal with this situation would be more valuable.
Possible solution for VAT?
Trying to use the information commissionaire but running into problems as he is set up to deal with personal data, and the problem is they will not change the address/name of ltd.
Anyone outer with a sole trader/partnership practice with the problem could try this route?
Sent a letter to HMRC claiming that they might be putting our clients` personal data at risk when sending it to the old address etc. They were quick with the following reply: please fill in the form VAT484 and update your company`s VAT address. Then and only then they are claiming they might be able to change our VAT agent address. Sounds like worth to give it a try, but wait…I`m PT and not VAT registered. Damn!
No sarcasm intended
It is the system not the people so you have to aim at those who can influence things at a higher level. Work your way through your MP, those who oversee HMRC on behalf of the government and aim high up at HMRC, copy everything to Dame Lin and her successor.
Will give it a shot
via [email protected] pointing out that you have also had same problem. we may be winning, slowly
He might get a bit overwhelmed with requests after his email address is posted here.