Today we couldn't file a clients SA return online. Last year we sent a paper return. He is a High Court judge; I wondered, are these facts related?
After an hour chasing around on the phone, I was told finally that tax payers whose files are at Public Department 1 and one other PD - still not sure which - can't in any case file online. Something to do with the systems not being secure enough.
I asked why no publicity about this. After all, HMRC says taxpayers CAN file online. Apparently they don't want to draw attention to this situation....
The woman said "It's as frustrating for us as it is for you..."