Like many others, a fair amount of my time is being taken on chasing cients for information for their tax returns.
I would be really grateful for any ideas and suggestions how to change this.
Here are my ideas (please feel free free to comment/critcise)
- Make it very clear in the Engagment letter that we will only ask for information once. Repeated requests will incur additional cost at £25 per request.
- In the very early days emphaise the above point to client.
- Do not chase, after the first request of information.again making it very clear to the client in the request for info email and Eng Letter
- Find an automated email system that send repeated requests (finding a system is difficult!). Echo sign has been such a help in sending weekly reminders for clients to sign tax returns/eng letters etc.
It is such a waste to keep chasing.