We have made a formal complaint and claim for additional costs to HMRC, for a series of delays & cock ups relating to the amendment of a P11D by the uncontactable Sefton Area Office. However the equally unhelpful and useless complaints manager insists that it is HMRC's policy not to pay costs to the accountant ... instead we should present "a receipted invoice addressed to the client" and then they "may" pay if they think it is "reasonable."
I asked the jobsworth complaints manager whether he genuinely expected our client who is already out of pocket ...due to HMRC's delays (claim for repayment made in beginning of November, client yet to receive a penny to date) to fork out for our additional fees, for time we spent due to HMRC's cock up ... with no certainty of reimbursement??? His answer was "this is HMRC policy!" if you want HMRC policy to be changed ..go and speak to your working together group!
My question is has anybody managed to get them to pay you, your costs as agents directly? How did you manage this, and under what circumstances?