An area I need to change as a matter of urgency is clients confusion on Annual Return reminders from Companies House with annual accounts filing.
This happens often. I get an email/text/call from clients saying I should call urgently and explain why their accounts have not been filed. They tend to be clients with newly incorporated companies.
I would be grateful for pointers on:
1) Do you file AR for clients of do you leave this to clients? I leave this to clients, unless I am asked to file the return.
2) How do you make sure clients are educated in this area? A template email? Or is it best just to file the return to avoid all the headache?
3) Do you cover the AR filing fee +Admin fee as part of your monthly fees?
How can I improve on this area? It is nothing major but from clients' perspective it is a huge deal.