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Crisis for payroll as bank online authorisation has been removed

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19th Jul 2012 15:58

Ask

Phone the bank, explain the problem and ask how to solve it.

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20th Jul 2012 06:52

A detailed explanation would be more helpful

Peter, funnily enough I had already thought of your suggestion. As you may know, it is quite difficult to get hold of intelligent people when you first call the bank as you normally have to go via Timbuktoo for queries. The helpline people at my bank frequently cut you off or tell you whatever it is can't be done.

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Online banking and make the payments one by one?  Going to be pretty time consuming and might be easier to just issue cheques for the next 2 weeks sadly until director is authorised online

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19th Jul 2012 16:28

Visit Bank

Rather than phoning the bank can they visit the bank and speak to an actual human who could help?

If not then probably the cheque writing might be easiest bet. Would they have accounting software which could print the cheques off?

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19th Jul 2012 16:43

Special chequea

cyrynpen wrote:

Rather than phoning the bank can they visit the bank and speak to an actual human who could help?

If not then probably the cheque writing might be easiest bet. Would they have accounting software which could print the cheques off?

You have to use special cheques.

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19th Jul 2012 16:29

Different banks

You will find that trying to come up with a solution and getting a bank to do it will be a non-starter. You are better off phoning a bank as many times as necessary until you get put through to a non-moron.

I had one of this PIN producing machines and it stopped working so I phoned my bank and the moron said you shouldn't phone us you need to go to the manufacturer and ask them for a replacement. I phoned back and got somebody who didn't think of the most stupid thing that came into their head and had a replacement sent to me.

Funnily enough, different banks offer different services. It might be useful to know which bank is relevant in this case.

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19th Jul 2012 16:32

Backup

It's good that you have someone else with authority, it's not unknown for the sole authority to up & leave, which is a real problem. Now is the time to use your contingency plan?

How 'unavailable' is the second authoriser? Can you send them the payment file (securely of course) and get them to upload/authorise it from wherever they are?

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19th Jul 2012 16:39

Cheques

I'm not saying that writing cheques is the best solution but does it take all that long to write out 100 cheques?

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20th Jul 2012 06:43

All very helpful thoughts!

edited

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19th Jul 2012 17:20

Why assume?

Moonbeam wrote:

WhichTyler - I was going to suggest sending the payment file to the other authoriser to submit but as they are a long way off I assume they won't have the security token with them even if they have the bank card, so this might not be any good.

Surely worth asking though?

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By merlyn
19th Jul 2012 16:44

I had a very similar issue with a client who needed to make 100+ payroll payments via their online banking system due to an issue with their BACS provider.

Luckily their online banking system would accept a CSV import file, so I would speak to your bank and see if they offer this service, then you just need to get the data into the correct format, upload and the payments will be made.

If you need any help with formatting CSV files let me know and I'll advise.

 

 

 

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19th Jul 2012 16:45

the other bloke is unavailable

surely not all the time - i know you have tried - keep hassling them

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19th Jul 2012 16:51

Get the most senior person to go to the bank

They should take ID and cheque books and bank cards and the printouts with the names and amounts and bank accounts and ask the bank to do the transfers.

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20th Jul 2012 06:43

Different electronic format

Merlyn - it's good to know of your experience.

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20th Jul 2012 09:20

register for fax

Just a thought for future problems such as these - you can register to make these payments via fax (with some banks) or email - it needs to be set up now with various security measures in place but is great to have as a backup system in case computers not available, on-line banking down etc. 

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