Before I start my rant let me say that the administration of CT runs very well for all of my clients except for 1.
I have today sent CT returns (2 returns) for a long period ended Apr-09 for the third time. These were the company's first returns and the first submission was on time and the tax due paid on time. Tax for Apr-10 has been paid but I have not yet filed the return, being brave I have this client down as my first Xthingy return.
The first two submissions, with the 64-8, have not been received, lost, wiped out or just vanished into a black hole.
HMRC have issued a determination and have now handed the CT due (via the determination) over to the debt management unit. They have also issued fines totalling £700, no doubt the £1,000 will be issued shortly.
I cannot talk to HMRC as they have not processed the 64-8 even though I have faxed it over to HMRC when I was losing the will to live.
Question?
Chances of the returns being processed?
Chances of getting the fines revoked?
Chances of my client believing me when I say I have filed the returns?
Rant over.
Replies (2)
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Stick with it
Had a similar experience, but kept at it and eventually the penalties were waived and all finally got sorted. You need to keep referring back to the original (on time) submission - send them copies of everything from that - OK they'll want a new signature, but stick with it. Copy the DMU in on the correspondence as well.
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While there is no excuse for this kind of experience, I do think online filing avoids this type of thing. I wouldn't try to file a paper return (not that you'll be able to after today, in any case...)