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Furious with QuickBooks support

Furious with QuickBooks support

after years of promoting their products , i am furious about they way they are behaving. i have always taken a positive attitude to their products but now will take the half empty rather than half full approach.

our problem is that a charity has QB on one computer and wants to load it on another PC in a convemient location. in order to do this we have to deactivate the payroll on the old machine before activating the new one.

i have heard some nonsense it my time but this takes the biscuit. this is a perfect example of where SaaS woud be ideal.

Intuit say the payroll license can only be used on 1 workstation period (not one at a time - thoughtit was sold as single user licence not a single workstation one, a crucial difference) not that i remeber that crucial diferentiation at the time of the charity taking out its payroll subscription. the fact is that only one person operates the software apart from me on an occassional visit.

In all my time using QB which is over 15 years i have never ever been told that you could not load the software twice (as only one user could access it at a time) and in fact i was told the opposite in respect of the accounting software. payroll is obviously a new dynamic and has been troublesome throughout however i am not buying into this nonsense any more . as people might be aware i will not pass by on the other side when it comes to software house practices and bull****.

MESSAGE TO INTUIT PUT UP OR I WONT SHUT UP

have any other users had similar problems
Nicholas Myles

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08th Jun 2007 23:29

Quickbooks ... "support"
we were unable to get any responses from the support line, even from the Professional Advisor line, for a lengthy period during May.

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By axw001
16th Jun 2007 13:16

have any other users had similar problems
Nicholas

Your post happened to catch my eye because only yesterday I made a support call to one of our users, a bookkeeper who until recently was a big user of Quickbooks with her clients but has decided to move away from them.

She had hit a problem with our application and because our system is an online service we received notification and within 1/2 an hour I was able to tell her the cause of the problem and what she needed to do to avoid it.

Her comment to me was, with a smile in her voice, "Wow, imagine Quickbooks calling you to tell you how to fix something you've just done".

Of relevance to you, our product includes an integrated payroll and we offer concessionary rates to Non-Profits.

Rather than make this into any more of a sales pitch get in touch via our website if you want to know more, I will happily put you in touch with some of our customers if you want to know what experience they have of our approach to customer service.

regards

Alan

Liberty Accounts Online Accounting Software

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