Help with IRIS bookkeeping

Help with IRIS bookkeeping

Didn't find your answer?

Hi,

I am  new to Iris bookkeeping and would be very grateful for any help or advice on how to use the software especially when correcting errors in regards to posting a payment to the wrong client invoice which was created on Iris. The system will not let you delete or amend an invoice once a payment has been allocated.

I recently joined a company that uses Iris bookkeeping and no one else knows anything about accounting/bookkeping. I was given some notes from the previous finance assistant which is helpful but there is nothing about correcting errors.

Have spoken to the Iris help team but they are  not very helpful and just keep saying post a negative of the same amount. I know that already, sorry if I sound silly  but how on Iris.  I don't want to mess up the books especially as the wrong customer I posted the amount to has not yet paid and I cant send them the standard aged debtor statement produced on Iris because the system is showing they have paid.

To create an invoice, I go to customer-service invoice and then put in the relevant information and amount and click save and close. Do I do exactly the same and put in a negative amount? or do I go into the customer record and bring up the invoice in activity and try to allocate a negative amount to the same invoice that is showing paid?

Also created a few invoices at the same time, clicked on save and new to move to the next invoice but on the last invoice, I did not have all the information needed so clicked cancel. I have looked at the customers- list invoices and I can not find the invoices I just created but when I go into the customers account, it shows a record of the invoices. How do I find these invoices to print copies? 

I welcome any help, advice, tips, or direction on where to get books on Iris bookkeeping as I cant find any online. Thank you very much in advance.

Replies (1)

Please login or register to join the discussion.

avatar
By lmr
03rd Sep 2012 17:05

Basically you can't do an automatic correction.

 

What you need to do is as IRIS says (I used to work there) which is to post an entry identical to the incorrect one, but reverse the figures. So if it was a £100 invoice, then enter a minus £100 invoice with the identical dates etc and the second entry will cancel out the first.

 

Not ideal, but its really the only option if a mistake is made - other than restoring a backup of course!

Thanks (0)