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HMRC don't know what month it is?

I've just received a batch of PAYE coding notices dated 14 January 2010. This is a while after receiving a batch of 28 January 2010 PAYE coding notices.

What's the chances that HMRC have got the month wrong?

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The chances that HMRC have got the month wrong...

...are quite slim.  I received a load of stuff from HMRC on Tuesday (16th) that was dated 10 January.

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..

I had two dated 9 Jan yesterday, including one for a client for which I received a coding two weeks ago dated 22 Jan.  Of course the coding dated 9 Jan was correct, but the later one isn't....

I thought it might be a typo and should say 9 Feb but I spoke to HMRC and they assured me it wasn't.

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Me too

I had a load of notifications to file a P35 dated 14th January arrive yesterday.

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received

an enquiry  letter Monday dated 02 Feb...also recently have had to resend 2 letters they say they never received and that were clearly marked FOA a particular person......think there's some sort of HMRC black hole into which mail must pass some of which escapes down an adjoining wormhole with the rest staying there until the end of time...

pembo

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Government Efficiency

I've seen many a stroppy reminder for PAYE payments and the like, of the "seven days or we send the boys round" type, dated some ten days before we actually received it.

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Shambles

Pembo - it was admitted to me that one office I wrote to has it's mail opened in another office on the other side of town.  It is then taken across town to the correct office.  They openly admitted that it can take up to 4 weeks for the mail to be opened and reach their desk.

Now if it took 4 weeks for mail to be opened and reach my desk - someone would be getting their P45 rather quickly.

Let's face it, HMRC is a shambles.

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same here

cardiff apparently gets all the regional mail delivered to the main Llanishen office to be passed around...recipe for disaster...I was told this when querying what had happened to my letters...."oh they've probably gone to one of the other offices in error" came the bright and breezy response..."oh thats all right then" I could not resist replying...

pembo

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Attitude

To be fair to the staff, if they are managed by incompetent buffoons they can't get too worked up about it or it would drive them mad.

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chicken and egg

yes but are they incompetant buffoons (good word -conjures up images) because their underlings don't give a toss or... 

pembo 

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No

If my underlings don't give a toss I would address the matter.

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yes peter but

the crucial differences are presumably that (1) its your firm (2) you are a highly trained professional (3) you take pride in your work (4) you actually care when things go wrong.  Nuff said ?

pembo

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Top to blame

I believe any long term problems are the fault of the people at the top.

The next question is who is at the top?

Government is cutting costs. HMRC management seem to be cutting corners to unacceptable levels when they should be saying that they cannot provide certain services for the money spent. They don't see resignation as an option given the pensions, etc.

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if you read

Dale Carnegies oracle on leadership "how to win friends etc" they do not score terribly well (to put it mildly)...classic a**e covering as in most large organisations with huge management tiers low morale and absolutely no interest in anything other than covering your own....

how to solve it...well you can't. The culture has as you say got to filter down from the top and if you look at the real top what do you get...flippin Gordon "You tube" Brown...from what we hear about his leadership style (paranoid control freak) is it any wonder that the countrys going down the pan...

so what do you do to detract attention from this mess..??...you create a culture of meaningless statistical driven "excellence" legitimised by an army of highly paid management consultants and massive legislation to create an illusion that you really do care and everything in the garden is rosy...

pembo

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