HMRC SA100 software - missing client details

Am I the only one to have filed 2017 SA100's where clients details are missing ?

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So far I have filed three SA100's using the free HMRC software and all of them when submitted and I print a PDF copy are missing the clients details on the front page.  I raised a query with HMRC which is being sent up the line to the IT people and am still awaiting a response - has anyone else had this problem ?

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By SteveRA
05th May 2017 14:09

Yes, it has happened to my HMRC software submissions too. I mainly use Taxfiler, fortunately, but a few are still on the HMRC system and all have no name or address but do have the correct NiNo and date of birth shown, so identity can be confirmed. Pretty poor show though, they always used to appear with no problems.

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Replying to SteveRA:
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By only_me
05th May 2017 14:59

Well you did better than I did then - there was absolutely nothing to identify the client on mine ! But I am relieved to know that its not my system that is causing it. I dont have the benefit of of an IT team to fix things

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By SteveRA
05th May 2017 16:39

Nor do I, just me here on my own. Strangely not one of the clients has commented on it!

I wouldn't like to use it to support a mortgage application though. I have just checked and I have sent in 6 and they all are blank at the top. This covers a period from April 7th to May 3rd, so almost a month. Will be using Taxfiler for the next few so I hope they fix it before I use it again.

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By lucy butler
06th May 2017 13:44

I have had exactly the same problem with the 5 returns I have submitted so far... when I mentioned it to an agent on the Self-Assessment helpline he said he hadn't heard of any problems and put me through to the online help-desk. I hung up after 3/4 of an hour and I don't have the time to try again.
Very frustrating but the black and white option, while not as attractive to print for clients, does seem to have the information. Nice to see HMRC being efficient as usual...

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Replying to lucy butler:
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By only_me
08th May 2017 11:59

Well, if they ever do respond to my complaint then I will let you know what they say, but I'm not holding my breath, the last time a query was "sent up the line" it took months to get a response !! and yes teh black and white version is complete but a lot of clients will be confused by it . . .

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By victoriamariawood
24th May 2017 15:05

I too am awaiting a response from the Technical Helpdesk on this - for several weeks. I have wasted hours trying various different settings on Adobe and the pdfs to no avail. This happened when the sytem first started back in the late 1990's and resolved for the second year of online filing but I havent seen the problem since then. HMRC IT team inspiring confidence for the future of MTD yet again !

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