HMRC Self Assessment - Unable to confirm ID

HMRC Self Assessment - Unable to confirm ID

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Hi All,

I've been trying to log in into my self assessment account. I have no issues in receiving the six digit code into my phone. When I enter the code on the website, the website says that its unable to verify my ID and I need to contact HMRC.

I've contacted the Self Assessment helpline and they say that it is a known issue but are unable to inform me of when will it be fixed. Anyone experiencing similar issues? Or would anyone know an alternative to log in to HMRC using the "old" website?

Thanks in advance

Replies (3)

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RLI
By lionofludesch
17th May 2016 14:47

Like most new software, it's rubbish.

Go back to using a proper computer until they get it fixed. They're just using you as a guinea pig.

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Replying to lionofludesch:
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By miam
17th May 2016 16:13

Quote:

Like most new software, it's rubbish.

Go back to using a proper computer until they get it fixed. They're just using you as a guinea pig.


Would you like to elaborate on "go back to using a propert computer"?
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Replying to miam:
RLI
By lionofludesch
18th May 2016 17:42

Quote:

Quote:

Like most new software, it's rubbish.

Go back to using a proper computer until they get it fixed. They're just using you as a guinea pig.

Would you like to elaborate on "go back to using a propert computer"?

Certainly. One that's not your phone.

This is new software, it clearly doesn't work. Let them fix it but in the meantime use a laptop.

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