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HMRC

HMRC

Does anybody know if it's better to hold onto returns ready for online filing and wait for the website to be repaired or is it better to file them anyway? Predictably it looks like it couldn't handle the workload!
susan ault

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By Anonymous
01st Feb 2008 16:33

Just taken last 2
Last two returns have had to take by hand, one of course being my own !
I am making a resolution this year to treat the new paper filing deadline of 31st October as the total deadline for all of my returns....
Sounds good anyway.....
Going to sleep for the weekend now.

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01st Feb 2008 13:17

System crash - again (or still?)
I managed to get one of yesterday's returns filed this morning. I made the mistake of logging out to check a detail on the next one and guess what - I'm back to recording times etc. of website failures. So much for giving up my long weekend to finish the job HMRC cocked up yesterday.

Presumably, the system is still unable to cope with the workload - there must still be a lot that are trying to file the last batch of returns.

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By Anonymous
01st Feb 2008 11:50

Crashed again?
Just tried to log onto HMRC site to see client statements of account - couldn't do this!
Anyone else unable to log on?

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31st Jan 2008 16:48

thank you
Thanks folks for your input. After Alan's reassurance I have managed to file using SAGE; I was just worried about them getting stuck on the HMRC server and lost-as happened to a couple a bit back when their server crashed on one Friday. Yes, we have always had the 1st of Feb no penalty but it does still extend the enquiry window into the next quarter, so is best avoided.

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By Anonymous
31st Jan 2008 16:19

Or has it?
I like the comment about anyone filing by midnight 1 February won't be penalised. Thats clever because hasnt it been the case for years anyway that if you filed on 1 February you wouldnt get penalised? Technically late - but no penalty.

Dont think we've gained anything actually........

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By Habel
31st Jan 2008 16:09

sense has prevailed - extended to friday
here are the details
http://news.bbc.co.uk/1/hi/business/7219718.stm

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31st Jan 2008 15:49

Clever Lord Carter!
All those Returns we have submitted by Taxabilitypro (Digita) seem to have been filed, but we currently have no filing receipts to prove it!

With the greatest of respect to Lord Carter, you don't need to be a rocket scientist to work out that HMRC's systems need to be able to cope at peak times. Clearly, HMRC have failed in that area, yet again.

When he stated that HMRC must have "Robust Systems" he was only stating the ####### obvious and what all users need, especially on 31 January.

What's the betting that the explanation will be............more people filed online than we anticipated. Well, given that's that HMRC are encouraging us to do, should it be of any surprise? Furthermore, why can't they plan for these self-inflicted surprises?

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By Anonymous
31st Jan 2008 15:14

Conspiracy
I recommend taking screen prints of the webpage every hour or so, and if you turn it on in your webbrowser, the date and time will be recorded on the sheet. Really. Do it. They will slap out fines and then say "prove you couldn't get on". Betchya!

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By ksalter
31st Jan 2008 15:14

Alternate way in??
Doesn't work now!!

Sorry the system is unavailable, please try again later or contact the Online Services Helpdesk.

Quoting Ref No: VPIKFQSLI9ZQVAWN. Please select 'Next' to proceed.

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By Habel
31st Jan 2008 14:28

Electronic filing - what Working together issue 29 says!
Not all software is affected. I have filed several yesterday evening and the remaining returns today. (using Sage taxation). However the following inf may be of some help to those affected.

working together issue 29 has explained its position as to the point when penalties arise. this was issued a few days ago. clearly before the online hitch started to occur. If push comes to shove, send some evidence (say by way of a letter to prove you have attempted it efore midnight on 31st December -letter signed by say 2 people in the office should suffice) and hand the forms in before 7.30am on Monday!
Here is a link to Working together issue 29.

http://www.hmrc.gov.uk/workingtogether/publications/wt-29.pdf
Good Luck to you all.

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31st Jan 2008 14:24

two left to do
one is a basket case losing money (so no fine) the other has no income.
Both done using HMRC's own software which has worked fine til today although it wouldn't let me pay my own tax either today on line- rejected- or by phone-busy.

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By ACDWebb
31st Jan 2008 13:46

Are you trying to file
using HMRC software, or third party?

Our returns from third party software seem to be going through OK - and I do hope this comment is not tempting fate!!!!

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31st Jan 2008 13:23

I am sure it will be sorted by this evening
I have 4 more returns to file online, so I will wait until this evening to file them.
I am sure they will extend the deadline to Monday as a result of this breakdown.
Have to say though the system has worked very well up to today.

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By neileg
31st Jan 2008 12:34

#*!£&^"<{>>>...
Couldn't file from home last night due to the untimely death of my modem. Get to work after struggling through massive traffic problems in Newcastle and find this.

Great, eh?

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By Anonymous
31st Jan 2008 12:30

What a shocker!!!
I have tried to establish what will happen if the site is not back up today but no one knows! The helpline is now not taking calls.

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