I am just off the phone to HMRC PAYE. In June I applied online to register a new employer with 6 staff. That disappeared into the ether, in October I repeated this process as I forgot to note the record number in June.
Today HMRC have just confirmed they'll POST out the references which they claim they posted out in October. So that will be January when we get around to it.
I asked the person on the line to point out to senior management that there is no Earthly reason why an online application for references cannot be replied to the exact same e-mail account they notified about the initial record application. I expect Hell to freeze over before HMRC wake up to this.
Meanwhile they'll carry on with the same ploddy systems into 2013-14. One of these happens each year in my client base, 3 to 6 months to get employer references. Multiply that across the country and I reckon that's at least 100,000 staff where no RTI submissions are going to be hitting the system for 3 months or more whilst employer references get lost in the system.