My practice was really on the up - till I received a voice mail late today from one of my key client - They are leaving me.
This is a substantial fee client. 25% of my fee income is from this client. Reason why they are leaving from the voice mail - fee savings.
This is my first client loss since I started. The client will call again on Monday. I hope to get further feedback.
I just did not think this client would leave me. It did not occur to me. In terms of probability of the client leaving I would have put it to 3% to 5%.
I hope to learn from the feedback. It will be tough to make up that income.
Anyone else been in a similar situation losing a key client? Tough one!