Hi all,
I am currently working in the accounts for a Builder Merchants, but the system we have is what I would kindly describe as pants from an accounting view. The system is called Counter Act.
The main problem I have and some sales staff have with is refunds. For some reason, the system does not credit and debit the accounts properly, which as you can imagine causes problems within the accounts, so I have to go in and complete journals, putting the adverse amount to the suspense account. For instance, a walk in cash customer has recieved a cash refund fom the till. The customers account on the SL is rectified, but on the other side, the cash summary at the end of the day shows the cash as coming in! The reporting system is very bad also, the format etc.. Journal writing is very tedious also, to be honest, I could go on all day. To put it in a nutshell, the system is not powerful at all.
We have support, but they are not very good and do not get back to me half of the time,when problems arise.
Can anyone suggest, or does anyone know of a system, that is concrete and is geared up for all the areas needed in a system for a Builders Merchants? Any suggestions would be greatly appreciated.
Thank you.
Maria
Replies (3)
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"Can anyone suggest, or does anyone know of a system, that is concrete and is geared up for all the areas needed in a system for a Builders Merchants? Any suggestions would be greatly appreciated."
Presume you need something that aggregates all accounting data?
Sorry, but you started it. :)
There is a product from the RoI called Intact. I can't vouch for it, but I think they have had a lot of success with builders merchants and similar outlets.