New client and I am registered as her agent. Some weeks ago I started filling out her 10/11 SA return using HMRC web site. I left the return uncompleted as there was missing expenditure which I now have.
Logging back in today, the 2010/11 year is not listed as an option to file, or listed at all . I can view 2009/10 (which the client did on line themselves) and could file a 2011/12 return, but I cannot get into the 21010/11 return. I phoned the technical helpdesk who said that I shouldn't have been able to access the 10/11 return as none was issued and to contact her tax office to request a return be issued. I thought that no automatic requests for returns were issued for tax payers that file oneline and in any event the on line system allows this where no return has been requested.
Interestingly the client has not been fined £100 for a late return - I can only assume that as her income in 09/10 was from employment (she became self employed in October 2010) that HMRC took her out of the SA system.
That of course doesn't explain why the 10/11 return has disappeared. She is paying claSS two nic's so should be expected to send SA's.
What to do?