You've all heard the saying that "cleanliness is next to godliness, but only in an Irish dictionary!"
Well according to the Post Office, urgency means certainty when seeking their advice when deciding how to send a letter.
On 16th January I sent, by first class recorded delivery, a form R27 to a client for signing and onward submission to HMRC. It was never delivered and so never forwarded by the Client. There is now a penalty to be sorted out.
But, I had asked a precise question at the Post Office: "which is the best way to be certain that the letter will arrive at its destination?".
I was told that first class recorded delivery would be the best as the letter would be delivered within one to three working days.
This was a lie. Royal Mail tell me that 0.03% of all letters are always lost in the post and that first class delivery, recorded or not, is no guarantee whatsoever that a letter will be delivered for certain.
The Post Office say that their counter staff are supposed to ask two questions when asked for help by the public. Firstly, does the letter contain anything valuable and, secondly, is it urgent. They did and I said no to both; the letter had no value as such, the assurance that it would arrive in one to three working days was enough so urgency was also not an issue.
I have been told that the use of the word urgent is meant to cover both timing and certainty when deciding whether or not recorded delivery is appropriate.
This is total nonsense.
I wish to warn one and all about relying on any advice given by their staff.