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"only in an Irish dictionary"

You've all heard the saying that "cleanliness is next to godliness, but only in an Irish dictionary!"

Well according to the Post Office, urgency means certainty when seeking their advice when deciding how to send a letter.

On 16th January I sent, by first class recorded delivery, a form R27 to a client for signing and onward submission to HMRC.  It was never delivered and so never forwarded by the Client.  There is now a penalty to be sorted out.

But, I had asked a precise question at the Post Office: "which is the best way to be certain that the letter will arrive at its destination?".

I was told that first class recorded delivery would be the best as the letter would be delivered within one to three working days.

This was a lie.  Royal Mail tell me that 0.03% of all letters are always lost in the post and that first class delivery, recorded or not, is no guarantee whatsoever that a letter will be delivered for certain.

The Post Office say that their counter staff are supposed to ask two questions when asked for help by the public.  Firstly, does the letter contain anything valuable and, secondly, is it urgent.  They did and I said no to both; the letter had no value as such, the assurance that it would arrive in one to three working days was enough so urgency was also not an issue.

I have been told that the use of the word urgent is meant to cover both timing and certainty when deciding whether or not recorded delivery is appropriate.

This is total nonsense.

I wish to warn one and all about relying on any advice given by their staff.

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22nd Feb 2013 20:08

I agree

A client recently insisted that I sent him his accounts for signing by registered post.  There was nothing in there of value that could not be reprinted if lost, so I think the £6.35 or whatever it cost me to send it registered was a complete waste of money.  Not to mention the inconvenience of having to go to the Post Office, and I don't think it gives you any further sense of security in terms of delivery.  Just as likely to get lost.  I have often had registered post put through the letterbox without me signing for it - postman being helpful bless him when I have been out, but the whole thing is a con.

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By Davy
22nd Feb 2013 19:21

I have a letter

During a dispute over a client's tax liability I received a letter from HMRC in which they say that their proof of posting is "deemed to be proof of delivery".   I guess HMRC use a different royal mail to the rest of us.

 

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23rd Feb 2013 13:32

me thinks you does protest too much

surely the better way would have been for them to sign it and send it to you - anyway use guaranteed next day delivery it appears to be the most efficient

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23rd Feb 2013 13:33

and as an irish citizen

i dont think much of your so called joke either - its so dated, but then again it could be an explanation for the Irish Laundries run by the nuns that received so much coverage recently

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