I am using Pegasus Opera II version 7.00 to prepare & submit my year end payroll returns.
The P32 Employer payment record agrees with my substitute P35 but when I submit the figures online there is a problem with what is being reported in box 4 of the P35 - it is reporting the combined Income Tax and Student Loan deductions, then reporting the Student Loan deductions again as a separate value in Box 10. The result is that the P35 then assumes I still have a balance to pay, equal to box 10 when it has already been paid.
I've spoken to a Pegasus support team who say they have not come across this before. I've also spoken to HMRC online services who are not aware of any error at their end. Is anyone else aware of this problem? I have checked that all the monthly records agree 100% with the P32 and with each individual P60 and don't know how to resolve this.
Any help would be appreciated......