I have recently set up in practice and i am having problems with an ACCA accountant handing over information for his ex-clients who have come over to me. It has happened for a number of clients, i have sent him a letter (drafted after research on accounting web, asking if he has any objections, prev credit history etc and if he can provide copy of the last set of accounts, tax return etc) but he refuses to even respond to the letters.
On one occasion i called him up and was told there were outstanding fees, i informed my client who insisted their were'nt. When he went to see him, he was told oh! don't go to that accountant he is no good, he is'nt even chartered and has no experiance!
Another client got frustrated that i had'nt received a reply to two letters that i had sent for his details that he approached the old accountant direct and was told there wasn't a problem and didnt i know that i didn't need their permission!? (they still have'nt sent the old tax return or any other info). The client thinks this is a joke and that we are playing silly games! I'm thinking of going to the ACCA but i'm weary of dragging it out and having to provide evidence etc as the clients that have been affected are'nt too happy and i get the feeling are regretting changing accountants in the first place. What do you guys advise i do?