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Problems getting refund from HMRC?

Problems getting refund from HMRC?

Hi, does anyone have any useful advice on getting a refund from HMRC on those occasions were they just seem to want to sit on it for no reason and not release it?

This happens far to regularly for my liking and we end up wasting a lot of time that we cant bill our clients on calls, letters etc... and it is so frustrating.

With our latest client where we have had this the refund was requested to be repaid to our client ac through the return (filed in Jan '12). By 21 Feb 2012 it wasnt released so we did a repayment request online. By 7 Mar 2012 still not released so called them, they apologised, advised it will be sent for release and we were assured it will be released by 22 Mar 2012.  Reluctantly accepted this and cant do much about it really. Called them today as still not released, advised hopefully will be released by end of Mar 2012. I obtained an address to write to to make a complaint about it, but yet more wasted time for us though. Its just so infuriating.

I wouldnt mind so much really but if our client owed HMRC £3k (which is what his refund is) he'd be charged interest, a 5% surcharge plus probably get letters threatening court action! Doesnt seem a fair system when we have to make payments by deadlines or face penalties whereas they can just hold onto money owed to taxpayers for as long as they want and we cant do anything really other than waste lots of time calling them constantly about it until its finally released.

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By ACDWebb
22nd Mar 2012 13:19

Have you registered for an Agent Account Manager?

If so get in touch with them.

More info HERE

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By K81
22nd Mar 2012 13:35

if the repayment is due on CIS tax then it will take longer as HMRC will not issue until they have verified that this was actually paid. This can take some time if the contractor is late in filing his CIS returns or if incorrect (or sometimes none at all) references have been used. 

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22nd Mar 2012 14:18

had same issue

have just been told that it takes 30 days from last payment for the repayment to be activated. so did they make a payment in February or Early march which is preventing the repayment?

Its something to do with ensuring payment has cleared and the funds are there to make the repayment.

The other thing is it could be caught in the dreaded security checks - there are 2 levels of security so one takes 14 days and the other takes up to a month. 

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