I recently acquired a new client who uses Xero payroll. They made what appear to be erroneous duplicate RTI filings in 2015-16 resulting in HMRC believing that there is £3k of PAYE/NI overdue.
Has anybody here had to resoleva similar issue? Is it as simple as writing to HMRC with the end of Year P32/P11's?
Processing an EYU isn't appropriate as the final FPS files submitted contain the correct YTD values
Many thanks
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Just done one today in exactly the same circumstances, final FPS files correct.
ONLY way was by EYU!
We've had the exact same issue on multiple transfer clients, HMRC have a software issue which confuses itself and reports erroneous PAYE account figures.
First step - telephone the Employer Helpline, establish the correct YTD values with them and ask them to refer it to the Disputed Charges Team.
Second step - wait 3-4 months.
I had this and on talking to the employers helpline it seemed each employee had been given a different employee number in the duplicate entries. We had to pick a reference to keep and then do eyu for the duplicate records reducing it to nil and then a second eyu for the ongoing references to make them reflect the year end figures correctly.
Messy but it worked in the end