Resolve error in PAYE Account from prior year

Resolve PAYE Account error

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I recently acquired a new client who uses Xero payroll. They made what appear to be erroneous duplicate RTI filings in 2015-16 resulting in HMRC believing that there is £3k of PAYE/NI overdue.

Has anybody here had to resoleva similar issue? Is it as simple as writing to HMRC with the end of Year P32/P11's? 

Processing an EYU isn't appropriate as the final FPS files submitted contain the correct YTD values

Many thanks

Replies (4)

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By Wanderer
19th Aug 2016 12:49

Just done one today in exactly the same circumstances, final FPS files correct.

ONLY way was by EYU!

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Replying to Wanderer:
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By karlmunns
19th Aug 2016 13:18

Many thanks for the response. Did processing an EYU work for you? It seems counter intuitive to enter the same figures for pre and post FPS.

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By hje
19th Aug 2016 13:13

We've had the exact same issue on multiple transfer clients, HMRC have a software issue which confuses itself and reports erroneous PAYE account figures.

First step - telephone the Employer Helpline, establish the correct YTD values with them and ask them to refer it to the Disputed Charges Team.

Second step - wait 3-4 months.

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By Marion Hayes
19th Aug 2016 15:56

I had this and on talking to the employers helpline it seemed each employee had been given a different employee number in the duplicate entries. We had to pick a reference to keep and then do eyu for the duplicate records reducing it to nil and then a second eyu for the ongoing references to make them reflect the year end figures correctly.
Messy but it worked in the end

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