The first ones of the year were refunded fairly quickly, but I have noticed that all the returns submitted since July which are due refunds - are still outstanding!
I have rung up a couple of time - to be told they would be done - but nothing. This afternoon I rang again, and was told that "the client was marked on the system not to receive automatic refunds" - and all they could do was send another request.
I did ask why, and was told they did not know. Are they perhaps manually checking every return that has refund details?
Anyone else had this problem - or know what is going on?