Sage help please

Sage help please

Didn't find your answer?

I restored a client back up on a version of Sage Instant version 15, I posted loads of transactions and everything was fine until I closed the program.  Now when i try to open it is says something like 'the data is from a later version you need to update, do you want to update'......if i say yes it says its all up to date and promply closes down, if i say no it closes down!!!

I know this client is using the same version as me, and how come this problem didn't arise when i tried to restore his data??

Help please!!!

Replies (4)

Please login or register to join the discussion.

By tracybbs
20th Jun 2012 23:16

Its ok panic over

Problem solved

Thanks (0)
avatar
By Witch-Queen
21st Jun 2012 00:12

Sage Help

The following was posted by Johndon in reply to a similar question on 22/05/12:

Go to the company folder which, assuming a default install on a Windows 7 PC would be c:\programdata\sage\accounts\2010\company.000  In that folder will be file called WATERMARK.XML - delete that file and you'll be able to get back in to Sage.

John 

Doing this will let you open the program to check your version number

If this does not work then Right mouse button click on your desktop icon for the program and choose properties from the menu

Go to the version tab at the top of the box that comes up and make a note of your exact version ie. ALL the digits.

now go to www.sage.co.uk/accountsupdates and choose your software and version from the dropdowns

look down the left side of the list that comes up and find yours - to the right of that it will give you all updates that you can download for your version.

hopefully this will fix the problem.

Although you both may be on say V16 the client may be on a higher version if their last 3 digits are higher than yours.  The auto updater will only update

I have no idea why you did not have a problem when you restored the backup, but I have known this to happen before. 

Thanks (0)
By tracybbs
20th Jun 2012 23:55

Yes thats what i had to do

I've had this problem before but it was a long time ago and I couldn't remember what the file was called i needed to delete, I looked it up but then i couldn't find it !!! All done now thanks.

Thanks (1)
avatar
By Aj D
09th Apr 2013 19:21

Sage

Hi 

I am unable to get into my Sage Accounts the following error is shown:

The procedure entry point_SWBNavigateWithData@24 could not be located in the dynamic link library SGWebBrowser.dll.

Any assistance would be most appreciated

 

Thanks (0)