Share this content
0
5
1449

Sage Instant restore misery

I moved my small practice away from Sage some years ago to VT, but maintained an Instant program in order to support a single client.

Over recent times this has worked well, but the client upgraded without me knowing and so I had Sage meltdown when I tried to restore their v 18 data. I have uninstalled and reinstalled my original v.17 program 3 times and each time I get the error message, 'this program was last used with v.18 data do you wish to upgrade now'. It doesn't matter if I click 'yes' or 'no' the program remains unusable.

Is this a Sage conspiracy to force the purchase of an upgrade or is there a simple way round this problem?

Thanks in advance.

PS. Just to save time this isn't a question about whether or not you can restore later version data to earlier version programs, I know you can't. It's about whether as a result of unwittingly attempting to do so, the original program is rendered unusable without purchasing an upgrade. 

Replies

Please login or register to join the discussion.

Frustrating isn’t the word for it

You have to remove every trace of SAGE, formatting the hard disc is the quickest way. I now sack (on the spot) any client which decides to change to SAGE - it's banned, firm policy, end of. Nasty nasty nasty software.

Meanwhile, try navigating to where SAGE is stored (program files) and delete the folder - uninstall does not remove the data (accounts) folder.

Thanks (0)

Copying Data

Mouse007 wrote:
Meanwhile, try navigating to where SAGE is stored (program files) and delete the folder - uninstall does not remove the data (accounts) folder.

That won't work as the data is not stored in the Program Files folder...

Assuming a standard install on Windows 7/Vista, do the following:

1. Go to the folder c:\programdata\sage\accounts\2011\demodata\accdata

2. Copy all the files in that folder

3. Paste them in to c:\programdata\sage\accounts\2011\company.000\accdata and overwrite the existing files.

You'll then be able to get back in to Sage.

 

John

Thanks (1)

Dinosaur

johndon68 wrote:

That won't work as the data is not stored in the Program Files folder...

Another sneaky evil move by the great green dragon...

 

...Dinosaur

 

 

 

Thanks (1)

Indebted

John, I owe you a beer (and mouse a tiny piece of cheddar). Thanks.

Thanks (0)

Delete

Just found that I had to delete all the files in

c:\programdata\sage\accounts\2011\company.000\accdata

first (failed first time)

Thanks John, you can have my cheddar with that beer.

 

Thanks (1)