I have a problem identical to this
Has anyone managed to find a solution?
I've just checked my email history and, in that particular case, the OP sent me a copy of the data and I found it to be massively corrupt (among the worst I've ever seen) - whilst it was fixable, due to the huge amount of work that would have been required to fix, it ultimately proved more cost effective for the client to restore a backup that was 'clean' and re-enter transactions.
As per that other post, I'd be happy to take a look at the data, free of charge, to see what can be done...
Client still has the data on their machine and is saying that there are no errors when he runs a data check !
However, you have confirmed what I thought that the data is corrupt
Another question John
Is there anything the client could check on their system to see if it's the backup that's corrupt or if their data is corrupt?
If Check Data is returning no errors then it would suggest, in this case, that it is not corruption.
I assume that the message on restore relates to a specific file?
Client has 2 companies and has sent 2 backups for each - I cannot restore any of them, I get the same error message on all
I have tried restoring into different versions
I have also tried restoring older backups and these work fine
What exactly is the error message?
Error creating file C:\programdata\sage\accounts\2010\company.039 then loads of symbols, squares, the odd letter, number and symbol
It is certainly possible that the backup is corrupt albeit, if this is happening on 2 backups from 2 different datasets, it is unlikely although there is no way to check , by looking at it, if a backup is corrupt.
To check the problem isn't at your end, if you take a backup of an existing data set from your installation and then create a new company and try to restore it, does that work?
Yes everything working as normal this end
Will have to go to clients and see what is going on their end, as it's not restoring on either of my machines by the time it gets to me