SAGE matching nvoices

SAGE matching nvoices

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Why would SAGE Line 50 stop allocating payments to invoices in the Customers and Supliers modules when the Accountant's link was in use? 

When the link was restored and all the data in one place again (i.e accountant's link imported into master data) the same thing still happened.  No change in how the payments were being allocated than before the link was originally activated.

Your thoughts would be gratefully received.

Replies (5)

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By johndon68
12th Sep 2011 23:42

Paying Invoices

Is the problem that, when you click on Save on either the Customer Receipt or Supplier Payment screen, nothing happens?

John

Thanks (1)
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By Bridget.Russell
14th Sep 2011 22:14

Thank you

Hi John

Thanks for your response, I've had to go back to  the client to ask for exact details.

Thanks (0)
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By johndon68
15th Sep 2011 08:04

Invoices

If that is the case, try logging on as a different user as the problem is often caused by corrupt user access rights.

John

Thanks (1)
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By Bridget.Russell
15th Sep 2011 20:32

Thank you, might be a slight problem as the user was the manager! :)  I'll let you know what happens.

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By johndon68
16th Sep 2011 16:24

Invoices

I've not seen what I described happen with Manager before so I'd also look at running Check Data to see if there are any errors...

 

John

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