JANINE X1
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SAGE VAT

SAGE VAT

Since running my last vat return i have ran the year end.

today i went to run my vat return for the quarter and it says they are no transactions found.

if when i run the vat return i look at the detailed report everything is there just not showing on the vat return or the summary sheet.

my management accounts figure is correct its just not obviously letting me reconcile my vat as no transactions are there.

we are using sage accounts 2010 and needs updating but this seems to be since running the year end!

can anybody help or have had this before as i have never seen this happen.

Thanks

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08th Oct 2012 21:17

Technical support?

I would suggest you phone Sage Technical Support.

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09th Oct 2012 18:21

Thanks Karen i have made a note of your email address. i have passed a backup to the accountants to see if they can play about with it as the copy i use at work is on the network and i have a very tempermental computer.

But have had sage on the phone to tell me come next year they will no longer offer support on the sage 2010 we are using so maybe need to upgrade.

 

 

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09th Oct 2012 20:15

Re: Thanks

JANINE X1 wrote:

Thanks Karen i have made a note of your email address. i have passed a backup to the accountants to see if they can play about with it as the copy i use at work is on the network and i have a very tempermental computer.

But have had sage on the phone to tell me come next year they will no longer offer support on the sage 2010 we are using so maybe need to upgrade.

Janine,

Maybe it is your tempremental computer causing the problems? I know from experience that if the network connections between the server and slave pc's is dodgy then this can cause major problems with the Sage data.

Your DO NOT have to upgrade. Like you said above, Sage will no longer SUPPORT 2010 (v16) from next year. It won't stop working. I am still using older version back to V8 for some clients. And you don't pay for support from them anyway, so this does not affect you at all. So forget that and spend the money on a new PC instead. There are many of us on AW more than happy to help with Sage problems. There is even one guy who used to be a software developer (or something simelar) at Sage who is brilliant at the highly technical software crashes and problems. (Johndon I mean you)

I hope your accountants can get your problem sorted, but if they can't feel free to contact me. If I can help I will, and if it needs to be refered back to Sage then I DO have their tech support and can contact them on your behalf if it is needed.

Karen

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09th Oct 2012 00:33

Have you reconciled the VAT transactions already by accident?

Via "maintenance" look at a number of your known transactions in the quarter you wish to run.

Is the VAT reconciled box completed? If so you have already reconciled your quarter's transactions, if not, the helpline is your best bet.

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09th Oct 2012 11:44

Check data

Do a check data as it seems the data is corrupt. I have had the exact same problem recently and Sage fixed the errors free of charge as we have support. It basically looked like they deleted the problem transactions as a result I now have unallocated supplier payments and a lot of Vat transactions have been unreconciled.

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09th Oct 2012 18:18

i have tried sage but as the cover ran out in 2010 they wont help me! luckily my accountants will and they are gonna have a look at it.

but i have also had a phone call off sage today to tell me that sage accounts 2010 come next year they will be no support on it at all so need to upgrade. timing eh!

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By Jacko
09th Oct 2012 11:45

Reconciled or not ???

What happens if you run the VAT report to include reconciled transactions within the date range?

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09th Oct 2012 18:17

i can get the vat fogure just need to look at the detailed report! 

if i include reconcile it doesnt mate a difference! i have asked the accounts practice to have a look.

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By Jacko
10th Oct 2012 09:34

Interesting !!!!!!!

I tend to agree with Karen, I have had experience of a problem similar to this which turned out to be a 'glitch' with the interface between the server & the slave pc.

It looks like the main problem is with the VAT summary, because you say you can view the transactions on the detailed report, but unfortunately it is when you run the VAT (return) report that you can set the reconciliation flags.

I think I would take up Karen's kind offer (if your Accountants cannot solve it) and contact SAGE themselves.

Also, I would not just upgrade because SAGE will not be supporting your version, as I do not think his problem is related to operating an old version of the software.

I have a lot of clients who are still running this and older versions without any problems.

Best of luck, I will be watching this puzzle with interest !

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