Santander Bank Feeds in Xero

Santander Bank Feeds in Xero

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I have several clients with Santander bank feeds, and several have been unable to reconnect them following the upgrade in Santander's banking software. According to Xero's status they should now be working having been down for a few weeks whilst the new software was being put in place.

Anyone got an tips on how to get the thing to work?

Its not the clients being daft as I cant get my own ones to work either!

Replies (4)

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By Monsoon
25th Jul 2012 17:58

Same

I just began using Xero the other week. Last time I looked it wasn't playing ball. I'm going to look again next week. Sorry, not much help!

Thanks (0)
Gary Turner
By garyturner
25th Jul 2012 18:36

Still some issues

We're aware that some Santander customers are still having issues with feeds. There's some guidance in a thread on the subject in the Xero Community at https://community.xero.com/business/discussion/69141/ and as soon as the remaining issues are fully resolved we'll inform affected customers directly by email.

Gary Turner
Managing Director, Xero
@garyturner

Thanks (0)
By ireallyshouldknowthisbut
26th Jul 2012 09:53

.

thanks Gary,

If its not just me I wont keep messing about with it and will just wait until its fixed.

your current status say "Yodlee are still working on the final touches for this bank feed." may I suggest you update that to something a little plainer, ie "we are aware that it still doesn't work for some customers" so other customers dont waste time playing about with it and thinking its them.

I think your software is fab, just be honest with us, if it doesn't work fine, just let us know. I can imagine keeping all those feeds live is a big job.

Regards,

Thanks (1)
Gary Turner
By garyturner
26th Jul 2012 16:16

Thanks for the suggestion

We could have used more words on that description. Will pass it on.

Gary Turner
Managing Director, Xero
@garyturner

Thanks (1)