Services to insurance companies VAT

Services to insurance companies VAT

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A client operates an automated claims communication system that sends out assessment work from insurance companies to assessors. The assessors invoice my client and the client charges a mark-up and invoices the insurer. Currently the client charges the insurer with full VAT. The assessors say they are able to not charge VAT on specific work if they receive a 'binding authority' from the insurer. Can the client then pass this VAT saving on to the insurer and is my client able to not charge VAT on our mark-up for using our communications system i.e. does the binding authority “flow through the communications system?”

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