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Still having problems with NatWest?

More of a straw poll than a question!

Client paid in cheques worth over £30k, as a counter credit, on Monday 25th June and they still do not appear in his account some 8 days later.

Calls to NatWest reveal that they had a "glitch" with counter credits for 25th and 26th June, the 26th June issues have been sorted but not the 25th.

Each day, from Thursday 28th, he has been told that the system will update overnight and the issue will be resolved, which they have not.

Since 29th June he has gone into, an agreed, overdraft which would not be the case if the counter credit was applied, whilst he has been assured that no interest will be charged he is somewhat doubtful and fears a battle will start when the charges come through. At the very least, as he occasionally uses the overdraft, he will need to try and check what interest he has been charged.

Just wondering if anyone else, or their clients, has the same problem?

The media seems to have gone very quiet on this, I guess as Barclays is now the bigger news story.

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By refs8
03rd Jul 2012 12:47

Yes

Had the same problem and remember as 25th June is my birthday !

They eventually arrived a week later on the account.

Apparently all cheques and paying slips are scanned so if you ask them to confirm they have the scan this will help you at least know they have not disappeared down a black hole.

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03rd Jul 2012 16:25

Not quiet here in NI where Ulster Bank are still scr***d up

Not quiet here in Northern Ireland where Ulster Bank are still scr***d up

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03rd Jul 2012 16:40

All Clear

As of this morning, our Account was correct for the first time since the fiasco started. I think our Corporate Account Manager spent time yesterday finally putting everything right. I'd put pressure on yours as it seemed to be the only way to get anything done.

PS we bank daily and the 25th June banking did not show but it did appear on the 26th. No problems with the 26th banking. That reminds me, we need to claim for the one-day lost interest!

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