I had pretty much made my mind up to use this product for web-filing at Companies House as the blurb sounds perfect for my needs. It has a dynamic link to all your clients records at CH, one touch filing for all forms and accounts, apporved by Companies House etc. The thing is, over the last two weeks I have sent them two separate emails asking product related questions (including why doesn't your trial version work) and each time they have taken 3 or more days to come back. I am thinking that if this is how they deal with potential customers I wonder what their ongoing support is like!
Any experience to share?
Replies (3)
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Tried it
I tried the trial and it did work. Company names have to be identical to companies house. Limited/Ltd needs to be inserted as appropriate. I didn't buy a subscription. We just use companies house online filing. I think I was put off by the fact it seems that some one has written it them selves (very clever) but doesnt seem to have the support of a "proper" software company.
and.....
my machine reported a virus immediately after downloading the trial - not saying it was the software - but I did wonder. So that put me off it as well.