- Client owed refund of £1,600.
- Refund pulled for random "security checks".
- In the mean time HMRC issues threat of court action alleging client's Working Families Tax Credits overpaid by £150.
- I contact HMRC suggesting that perhaps they should simply deduct the £150 from the refund and pay the balance of £1,450 to the client.
- HMRC say they "cant do that as its a separate department". They then say the refund will not be paid until they have received the £150 from the client.
So its a "separate department" when it suits them, but, not separate when it comes to blackmailing clients.