I allowed a Limited Company client to pay in monthly installments in advance. When it came to carrying out the work they were unable to provide me with the information required (other than a carrier bag of reciepts for thier lunch & illegible handwritten notes), ignored repeated emailed requests for information (but tried to contact me on Boxing day) and generally made it impossible for me to carry out the work. Eventually I returned their "paperwork" along with a cheque for a refund of the fee less about 20% to cover the time I had spent trying to sort the mess out and a covering letter politely explaining why I was taking this action.
That was in January and to date they have not cashed the cheque. Today I received a text message to say that they are shutting down the Limited Company and are unable to pay the cheque into the bank as it is made out to the Limited Company. They want me to reissue a cheque written to them personally.
It sounds to me that they have deliberately not paid the cheque into the business account for four months and are now trying to personally recieve what should have been Company funds. Could someone advise an appropriate response?