Democratus
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When will PAYE Online Services P11D be ready?

Anyone know when PAYE Online Services P11D for 2016-17 will be ready?

Here i am, some time available to do P11Ds using HMRC Online Services, after the tax year end, before the deadline to complete and i am forced to deal with this sort of thing....

Expenses & benefits P11D/P9D Expenses and benefits Unavailable

Normally i am quite resigned to HMRC tardiness in providing systems for a statutorily compulsory return, but as we dive headlong into a new digital age of MTD/RTI and using mobile devices to do accounts by merely taking a picture of a receipt, where log on requires a mobile phone for some unclear reason, and the man down the pub will be able to access his personal tax account anytime he likes to update HMRC i would have expected that the basic P11D form would be available by now.

Anyone have a clue when i will get a chance to do the return?

Ranty McRantface

 

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By Tornado
21st Apr 2017 13:25

I heard that a cleaner had pulled out the HMRC computer plug so that a Hoover could be used. The last I heard was that HMRC were turning the computer on and off to try and reboot it.

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to Tornado
21st Apr 2017 13:44

Tempted to believe that - at least that is plausible!

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to Tornado
21st Apr 2017 14:02

I spoke to HMRC today, I have saved up the time from my lunch breaks since last Wednesday. They have a 'bottleneck of data' from the 12th it would seem. They seemed to be quite confident that it will be sorted, one of these days. I gave them the number of my old redundant chimney sweep, he'll get it shifted for them no problem.

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to Jackie0802
26th Apr 2017 17:14

Jackie0802 wrote:

I spoke to HMRC today, I have saved up the time from my lunch breaks since last Wednesday. They have a 'bottleneck of data' from the 12th it would seem. They seemed to be quite confident that it will be sorted, one of these days. I gave them the number of my old redundant chimney sweep, he'll get it shifted for them no problem.

And with MTD no bottleneck of data.

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By spilly
to Tornado
22nd Apr 2017 01:11

Surely HMRC wouldn't be trying to 'clean up' somehow?

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By spilly
22nd Apr 2017 01:10

I've had my finger in the air to see which way the wind was blowing, and reckon that's more accurate than any deadline/update from HMRC.
Not sure if the seaweed reading works though.

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25th Apr 2017 09:42

Just called the helpdesk again this morning...still no idea when it will be ready, but they assure me it will be soon.

I did ask that "as i am a customer" they log a complaint.

At what stage do we get an extension to the final delivery date?

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to Democratus
26th Apr 2017 22:46

Democratus wrote:

I did ask that "as i am a customer" they log a complaint.

When I choose to buy a service from HMRC, I'll be a customer.

Until then, I'm not.

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26th Apr 2017 11:33

I've tried to submit to sets of client's P11Ds through the Gateway with my agent's login details. At the final re-enter of username and password I get an 'error' message and code to phone up HMRC. Did this today and last week.

I just logged in with the client's Gateway Codes and completed the process with Gateway codes and then submitted perfectly okay with their codes first time.

I know we mere agents are not supposed to have client's Gateway codes, but sometimes you just need them!

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to paulinleeds
26th Apr 2017 15:42

Thanks Paulinleeds

I am still getting the below when logging into Employer section on .GOV, I'll make a large mug of tea, gird my loins and call the technical helpdesk.

Form Description Status
Expenses & benefits
P11D/P9D Expenses and benefits Unavailable

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to Democratus
30th Apr 2017 14:05

Form Description Status
Expenses & benefits
P11D/P9D Expenses and benefits Unavailable

From my memory, the above is the normal message (with "Unavailable" showing) on the right hand side of the screen in green text. If you click 'Expenses & benefits' you then start the process of completing P11Ds.

My issue, with my agent account, is that I can complete the P11Ds, but I just get a error message on actually trying to submit the P11ds when I enter my username and password. With client login details, I can pick-up where left off, and actually submit the Form P11d.

Had the same issue with 3 companies and got around the issue 3 times with using client code / password. It appears companies can submit P11Ds, but agents are stopped.

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26th Apr 2017 11:43

Do paper P11d(b)s still exist? If so you may be on safer ground to submit by royal mail

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to pauljohnston
26th Apr 2017 11:59

Yes, but that is not the point - I have about 40 to do and this is HMRC's own site. Can't have been a surprise that people wanted to use it after April 06th.

Update

Called technical support - they are aware of this problem since April 13th, are also aware that it is a not on their service issue update and have no idea when it will be fixed.

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