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Why?

Why does my browser keep crashing with AWeb? IE8, XP Pro SP3

Doesn't happen with other browsers (and before any smarta$$ suggests the obvious solution to use one of those other browsers, I do when I can - but I can't always)

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It does it with IE9 too

It's because some of the adservers never deliver there advert and the script just keeps retrying it, I think.

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19th Sep 2012 19:28

Yes, it happens all the time for me

I get so fed up I stop using Aweb because I just can't move onto another window.

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By Old Greying Accountant
19th Sep 2012 20:09

Phew ...

... and I thought it was just me!

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By Flash Gordon
19th Sep 2012 20:10

Yup, moi aussi

I've not been bothering with AWeb much recently because it keeps hanging and I get bored..

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19th Sep 2012 22:27

Same problem but not just AWeb. I seem to get it when browsing newspaper sites particularly. In fact any site that carries lots of Ads.

 

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None of this

sounds good for the community and obviously needs addressing. Contributors like Flash, Moonbeam etc etc, are the mainstay of this site and, if they become "distracted" by technical issues, we will no longer have a balanced forum.

I must be one of the more lucky ones, use Mozilla Firefox and, seemingly, have no similar problems. However, it goes without saying, these things need to be fairly seamless, otherwise people will go elsewhere and, that is everyone's loss, in my view.

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By LyneT
20th Sep 2012 09:18

same problem

When I visit the site it takes an age to load.  I thought it was just my pc.

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.

You can download Chrome or Firefox for nothing if IE9 is giving your grief.

One thing you can do is stop the load if it stalls and re-load. This will solve some issues with revolving adverts as a different one will appear.

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20th Sep 2012 10:16

I use Opera

never had a problem with AWeb.

I cannot understand why there are still people who stick with IE - the worst of the lot.

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Now you're just p***ing me off

[rant]

nigelburge wrote:

I cannot understand why there are still people who stick with IE - the worst of the lot.

The problem Nigel is that some of us have to contend with the vagaries of our workplace IT police, who are of the view that if it isn't Microsoft, it isn't safe.  We can't install anything else, not even an ad-blocker.

 

ireallyshouldknowthisbut wrote:

You can download Chrome or Firefox for nothing if IE9 is giving your grief.

One thing you can do is stop the load if it stalls and re-load. This will solve some issues with revolving adverts as a different one will appear.

Neither of those solutions work for me.  I can't install anything else, on account of the IT police, and it doesn't stall, it hangs. You have to close the whole thing down and start all over again.  When you hit a page with a slow advert... shut it down, start all over again... another f***ing advert makes it hang...

Take into account some of the bloody stupid questions this morning by people who shouldn't be let loose on real clients if they don't know fundamental things, I'm more than a little grumpy today, so BACK OFF!!

 

MissAccounting wrote:

Personally, I blame Sage!

I agree.  And the Intuit advert's equally f***ing annoying.

[/rant]

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21st Sep 2012 11:15

@George

George Attazder wrote:

The problem Nigel is that some of us have to contend with the vagaries of our workplace IT police, who are of the view that if it isn't Microsoft, it isn't safe.  

Whereas in fact the opposite is true!

Just look at Skype - before MS bought it, it was really good. now it is a PoS. 

Mind you - I do like Windows 7 but will be steering well clear of Windows 8, From what I hear though, Windows 9 will be good.

and BTW - nothing like a good rant - very cathartic!!

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21st Sep 2012 12:13

@AWeb

Which browser (and version) do you recommend is best for viewing your site? I'm still getting pauses (not freezing), and occasional slow key strokes when typing a reply. I'm using Firefox 15.

Thanks.

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By Ruddles
20th Sep 2012 10:36

As I said ...

... I do not experience the problems with Firefox or Chrome. But those browsers are not always available to me, sometimes I'm stuck with IE.

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20th Sep 2012 10:40

I'm not alone then

Thought it was just me - I have been using Ctrl Alt Del quite a lot recently when browsing AWeb.

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By blok
20th Sep 2012 10:50

.

mine freezes too.

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20th Sep 2012 10:50

Me too!

Thought it was my computer getting old - but then it dawned on me that it was mostly on AWeb and occasionally on some news sites.

Cathy

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20th Sep 2012 11:03

Firefox

I use Firefox and while AWeb doesn't freeze, I do get a delayed reaction to key strokes - Page Up or Page Down, scrolling. Also sometimes when I type a reply, it takes about 2 seconds per key stroke. I don't get these problems on other sites. With Aweb I also often get a warning (from Firefox I think) that there is a high memory usage. Again, only with AWeb, not with any other sites I use. Sounds like they're using gas-powered servers. Come on, get it fixed!

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Same here

IE9 and it even sometimes freezes my whole computer so been giving AW a wide birth of late.

 

Personally, I blame Sage!

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20th Sep 2012 12:38

Switched to CHROME

Same here for last 2 weeks, thought it was me (IE8)

Switched to CHROME and NO Problems

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20th Sep 2012 12:39

Another for the list

I'd assumed it was because IT have stuck with IE7 and don't let people use anything else.

Unfortunately it's cost me some work the first couple of times it happened; it crashed java/web based queries that were running under the same process.

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Good rant!

Good rant George Attazder! One I would be proud of myself in fact, just a shame its not time for a glass of wine yet!

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By Ruddles
20th Sep 2012 13:11

The big question is ....

... is anyone at AW reading this thread? (perhaps they'd like to but their computers are frozen ;) )

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20th Sep 2012 13:24

Yes, Great Rant

Perhaps AWeb (when the page doesn't freeze) could have a rant of the week competition. I've got the same problem and blame Maggie. I also blame Microsoft who won't allow IE9 to be used with XP. I also think that people shouldn't be allowed to ask any question until they've demonstrated that they've searched for an answer by traditional means like Google. This would save us a lot of time by condensing Any Answers into just two or three questions a day (and make me more productive).

 

 

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20th Sep 2012 14:06

Just wanted to pop in and reassure everyone that we do see these posts and are looking into it. Performance issues like this take time to test, however, as there are so many different possible platforms on which the site is run and needs to be optimised for (especially when taking into account that there are companies with IT policies or systems that make it difficult to upgrade, adding to the number of older browsers that need to be included in development).

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20th Sep 2012 15:19

Update

Back again. We've identified what we believe to be the problem (it's an issue caused by some Google AdEx ads). We're still working on limiting these but have, for now, scaled back the number of instances of these on a page (it can take a little while to update but there should only be one now) so crashes should be less frequent. If you do encounter any crashes / pages hanging etc. it'd be a huge help if you could take a screenshot and send it in to [email protected].

More updates to come but this will hopefully reduce some of the problems straight away :)

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By Luke
20th Sep 2012 15:35

Me too

In fact I clicked on this thread just now and it hung again and I was invited to recover the webpage yet again.

It is a frustrating issue and one which is making me visit less often. I am on IE9 with windows 7.

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20th Sep 2012 15:49

Dont blame AWeb

As others have mentioned, this is not just an issue with AWeb.  I'ts been affecting me for a w3hile now, always on pages with lots of ads such as newspaper sites (Daily Express seems particularly prone to it). 

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By BKD
24th Sep 2012 22:49

Newspaper ads

Midlands Accountancy wrote:

As others have mentioned, this is not just an issue with AWeb.  I'ts been affecting me for a w3hile now, always on pages with lots of ads such as newspaper sites (Daily Express seems particularly prone to it). 

The Daily Fail is one of the worst - or so I'm told (not really a paper for professionals)

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Ho hum

Me too. It's nice (for me, but not for you) to know it's not just me.

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20th Sep 2012 16:14

I have problems too in IE8

I don't know whether it is significant, but when I first boot up my PC on a morning and open AWeb ... I find it hangs ... every time!

If I go to the Task Manager I always find two separate versions of iexplore.exe running. If I terminate one of them then AWeb continues running and behaves normally.

I thought it was just my PC ... but maybe not?????

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21st Sep 2012 09:38

Update 2

Last night, we switched off all Google Ad Exchange ads on the site. This means there are fewer ads showing on a page and, if we're right and the issue was down to a some ads being served that caused problems with certain browsers / systems, fix the issues some people have been having with crashes. 

If you do still encounter any problems, please let us know either by PMing me or (ideally) emailing a screenshot into the Member Services email.

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21st Sep 2012 09:46

So far, so good

This morning my problem of 2 versions of iexplore.exe did not occur, and AWeb does seem a lot quicker.

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21st Sep 2012 09:50

Not sure if relevant

to AWeb issues but I know Adobe Flash 11.3 caused a lot of problems generally. Seems to be fixed in 11.4.

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21st Sep 2012 10:13

No problems

... but I use Firefox with Adblock Plus, so I never see any ads including those which might be causing the problems.

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21st Sep 2012 15:19

Probably Chrome or Opera

I'd recommend either of the above as they're both relatively light, quick to update (bugfixes tend to come through much sooner than for IE, for example) and stable (Firefox's latest iterations seem to be having issues).

The majority of the team here at Sift Media (myself included) use Chrome and, while we take all major browsers / versions into account when developing and optimising the sites, it offers one of the best experiences.

Hope that helps!

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24th Sep 2012 13:24

Chrome

Henry,

Thanks for the advice. I've now started using Chrome for my AWeb visits and it does seem quicker than Firefox was.

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By Old Greying Accountant
26th Sep 2012 10:55

Ok, took your advice ...

... tried to install chrome, IE is fighting back - it won't open the chrome download page!!

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26th Sep 2012 17:00

Have to say the site is now working again

At least it has so far. Have the pointyheads in AWEB towers IT dept fixed it?

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By Flash Gordon
26th Sep 2012 17:35

Daily Fail

@ BKD - the quality source of vital information hangs several times a day for me. But I've found it essential reading since I joined AWeb :)

Oh, and I'll admit I enjoy getting my fix of 'celebrity' gossip, seeing how much Waity Katy's latest outfit has cost (and whether she's been wearing her favourite nude heels with her lack of bikini), and other mindless but totally factual and 100% accurate (coughs) articles all of which require me to employ not a single brain cell. If it wasn't for the Wail I might never have heard of the Kardashians or worked out what TOWIE meant - my life is soooo much richer as a result!

 

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By Old Greying Accountant
26th Sep 2012 17:50

And ...

... I now have a lovely union flag digital radio courtesy of my reward points, have had many a cd subsidised the same way - and should have enough saved up to be able to get a bottle of wine or two for Christmas.

And say what you like, Money Mail is well respected for its advice on the best savings and mortgage rates and its relentless pursuit of deals

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