2003 Tax Returns lost in cyberspace

2003 Tax Returns lost in cyberspace

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I have recently come across 2 instances of 2003 returns filed over the internet and logged as received but never processed by the Revenue. In both instances the clients have not been pursued for the outstanding returns. In both cases the only way round the problem was to send in the paper copy and the revenue have had to process the return manually!!!

Has anyone had similar problems? As I am wondering if the same has happened to other clients and i just do not know it yet!!

Chris Dean

Christopher Dean

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By JSJ54
07th Dec 2004 08:48

"Lost" 2004 Tax Returns
We had two 2004 returns which were lodged on November 3rd but the local office did not have details on their system.

Both returns were acknowledged as received and we were advised to speak to the IR Electronic helpdesk.

It turned out that the returns had not been transferred from the Government Gateway to the IR system due to a technical problem. In the end they had to be "pushed through" manually, whatever that means!

Four weeks later both returns were on the IR system.

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