Admin Charge

Admin Charge

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I have received invoices from a leading provider of online tax/legal etc software and they indicate that as a result of my paying the invoice by direct debit that an admin charge arises.

I found this curious because I pay some household bills by direct debit and as a result I get a discount and not an additional charge.

If I pay the bill to the provider in one lump sum I do not get a discount.

The charge is calculated by reference to the value of the invoice and not on the time taken to administer the direct debit process. This means that the higher the amount of the invoice, the higher the admin charge e.g. Value up to £1000 = admin charge £10. Value over £1000 = admin charge £35 and so on. How the amounts of the charges have been arrived at I do not know at present, although I am making enquiries.

Has anyone sucessfully, complained about this charge i.e. had the charge removed or reduced? I ask because I have the distinct feeling I am the object of profiteering. Or is it me who is expecting too much as a customer?
Isitme.

Replies (3)

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Me!
By nigelburge
03rd Oct 2007 09:36

This is a rip-off
Do you really want to do business with a firm like that.

Who are they so that we can all be warned?

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Me!
By nigelburge
03rd Oct 2007 11:02

Thanks Ken
I also use LexisNexis a lot but I will certainly NOT be paying by DD.

I usually pay on statement after 30 days. Charging for paying by DD only serves as a dis-incentive to pay early - Are they mad?!

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By kencurran
03rd Oct 2007 10:05

Who is making me feel I'm being ripped off.
Lexis Nexis.
The problem is they provide the best online tax library so although not quite a capitive market they are not far off.

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