Any Answers (back to index)
Amazing service
Posted by alan.kennedy.sm... on Sun, 31/01/2010 - 10:07
I am sure you would all want to know that I phone the online services helpline at 8.25am on Sunday 31 January and they answered the phone!!!! How is that for service. Any comemnts. PS They could not answer the question - so don't get too carried away.
- 1478 reads
- login or register to post comments
- Add to a social bookmarking site
Latest questions on 
Should I phone the Guiness book of records?
You sure it wasnt the office cleaner who picked up the 'phone?
No - couldnt be - she would probably have been able to answer your question.
Considering the volume
I think the Revenue's website has been pretty damned fine this year. I think in recent days I've had one occasion when the website was unavailable. And it must be borne in mind that this is a system where the capacity has to hit one peak phase per year.
Its nice
To see HMRC getting some credit where it is due
Nice to see some people seem to put HMRC before the welfare of their clients
.
Getting it right on odd occasions is not good enough - HMRC are getting worse daily and clients deserve far better.
You are correct
That sometimes it feels like that, but it is not the front line staff who make the decisions.
The question I asked
Incidentally the question I asked was why can't I file an amended 07/08 return - the answer given was it is the fault of the local office and phone this number (either I copied it down wrong or it was a wrong number). I phoned the online services again (I was so excited at the idea of getting through on a Sunday that I wanted a repeat of the experience!) They went away researched the issue and said "sorry our fault" submit the amended return manually. Soon afterward Rebecca Bennyworth posted her comment on the site to that effect. I await with interest to see if Hmrc accept the amendment.