I have been trying to get support since 9:30 this morning.
The main telephone line 370470 used for sales and support is permanently engaged, non of the few DDI's I have (which I try never to use) are answered and just ring out and the e mail addresses are so far unanswered(assuming that they have enabled and allow read replies which I have received in the past)
Perhaps someone from PTP will be able to pick this thread up?
Alan Moore
Replies (4)
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Any response yet?
Just wondered if you'd had a response from PTP yet. Its a bit concerning for any potential customers as well as existing users. I am surprised PTP havent commented on here as as am fairly sure most of the companies trawl this site.
I think they are having an unlucky year!
The batch of CD's they sent out for 2007/08 tax returns seem to have had a bug which had to be corrected via a patch (or two). Then a 3rd party link failed which meant that on-line filing didn't work for a while. I guess the queries are beginning to back-log.