Have just queried with BT why an item appeared on my bill dated 6 May to number 118507 Directory for 3.03 minutes cost £4.70. The adviser told me this is Directory Enquiries. I have not called Directory Enquiries for years and years and would not dream of doing so. But apparently someone did, and according to the adviser they must have used my phone. As I am the only one here and no-one else has access to my property, let alone my phone and I didn't make the call I told him this was unacceptable and put the phone down.
I sent a message to BT complaining via their website but I'll bet they give me the same answer.
Can anyone think of anything else I could do?
Replies (6)
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i know its the principle of the thing
get your case right if you really want to persue this ,personally i wouldnt bother
so check where else you called on the day in question and make sure that it does not overlap with any other calls - is your bill detailed enough to determine this - then ask again - your chances are very very slim if its a one off even in the small claims court
BT complaint
If it helps I had a situation where I was charged for being put through by BT Directory Enquiries when I wasn't. I complained to D Enquiries and they sent me a credit note However the number you quoted in your post is for Crosby Directory Enquiries whatever that is
it starts with a complaint
you write to them explaining the nature of your complaint, ask them to investigate and sort it out. After giving them a chance to sort it, if they don't or can't to your satisfaction then you complain in writing to their regulator. And to mitigate the issue you could get them to block the offending numbers so you can't call them. Simples.
BT are a pain in the *ss
I had a complaint with BT 3 years ago when they charged ne for something i didn't have.
When i rang to complain it took them 35 minutes to answer then the person who answered it didn't make any sense.
Eventually had a refund and out of nowhere a box of Thorntons chocolates arrived in the post courtesy of BT.