Charging clients for Software failure?

The accounts software which I use, Absolute Accounts, has a few issues with layout problems. One in particular has meant the layout of my accounts looks poor. The advice given by support is to manually edit it as they don't plan on changing it yet. This is fine if you only do one edit; however, the client has come back on two occasions requesting minor revisions. Therefore a couple of sets of drafts adds an extra half hour on to the time as I have to make the manual adjustments.

So the question really is that is it fair that I charge the client for an extra half hour or so of time for failings within my software that I have purchased. Or should I be bugging the software company more to get the issue fixed.

I have had other clients where I have had to make some manual edits and not felt it fair to charge them. 

The issue itself relates to fixed assets being written down to nil. The Balance sheet shows a Fixed Assets caption, but no note number or dashes under the column to show it as a £nil balance. It looks awful so I have to manually edit. The actual fixed asset note is included.

Comments
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depends....

justsotax |

Depends

thisistibi |
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Definitely a software issue

philhendy |
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Half & half

Flash Gordon |
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Question ?

daveforbes |
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Fixed fees anyway

philhendy |
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Only so many hours in the day...

Flash Gordon |
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If it was style then I'd agree

philhendy |
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priority

daveforbes |
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What?

thisistibi |
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Digita

petersaxton |
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Why?

nigelburge |
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hmmm yep very odd response from Dave....

justsotax |

@thisistibi

daveforbes |
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What seemed like an innocent situation, now has the "feel" of

Guest1 |

Oops

daveforbes |
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Now I have taken a valium...

daveforbes |
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Comparatives

petersaxton |
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Inferred

daveforbes |
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...

daveforbes |
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NBV?

petersaxton |
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Note is there

daveforbes |
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Fully depreciated asset

philhendy |
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So you are happy apart from .....

daveforbes |
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Not unusual

philhendy |
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Search tags

daveforbes |
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Yes

petersaxton |
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Couldn't sleep properly worrying about our "slightly inferior so

daveforbes |
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Think again

Bob Harper |
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Time, price and value

petersaxton |
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added value

daveforbes |
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Good idea, not.

Bob Harper |
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Telling the client

macdougall |
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I guess the question is....

justsotax |

Fees earners and clients

petersaxton |
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work taking longer

daveforbes |
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Lack of familiarity

Flash Gordon |
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Some great opinions

philhendy |
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learning time

daveforbes |
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accounting web

philhendy |
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Digita

petersaxton |
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...

daveforbes |
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Re absolute

gerawson |

@gerawson

daveforbes |
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Re @ gerawson

gerawson |

The power of a forum

philhendy |
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Support forums

petersaxton |
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Question

gerawson |

When on the internet

philhendy |
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Fees and pricing

daveforbes |
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