Client complained I was slow in responding to his query

Posted by FirstTab PM | on Fri, 22/10/2010 - 10:45 2027 36 comments | report

I responded to one of my client queries the next day of receving his email. He was not 100% happy. He said he wanted a response the same day. Next day was late.

His query was routine one. It could have waited till the next day. I normally respond the same day. This just got missed.

This just made me think in the world of eletronic communications clients expectations have really risen. Response in 24 hours is considered late!

Comments

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unreasonable

Red Leader | Fri, 22/10/2010 - 11:07

Client response time

Moonbeam | Fri, 22/10/2010 - 11:08

Not really "late"

Gary Hornby | Fri, 22/10/2010 - 11:12

Not unreasonable

Monsoon | Fri, 22/10/2010 - 11:13

Hope he never has to deal directly with HMRC

Stewie Griffin | Fri, 22/10/2010 - 11:40

Set expectations at the outset..

Steve Holloway | Fri, 22/10/2010 - 12:26

Welcome...this is how we play the game

Bob Harper | Fri, 22/10/2010 - 12:41

manage your client

sharon.pocock | Fri, 22/10/2010 - 12:54

Autoresponders?

SteveOH | Fri, 22/10/2010 - 13:06

Bigger picture

Jason Dormer | Fri, 22/10/2010 - 14:29

Dont be bullied by stupid clients

cymraeg_draig | Fri, 22/10/2010 - 14:46

Thanks

FirstTab | Fri, 22/10/2010 - 16:58

Create your own

Bob Harper | Fri, 22/10/2010 - 18:59

Reverse it

Jason Dormer | Fri, 22/10/2010 - 19:40

This is 2010 not 1980

happy | Sat, 23/10/2010 - 12:08

Disagree

Jason Dormer | Sat, 23/10/2010 - 13:27

Tail wagging the dog

cymraeg_draig | Sat, 23/10/2010 - 13:52

Responding to emails

happy | Sat, 23/10/2010 - 16:42

Making a rod for your own back .

cymraeg_draig | Sat, 23/10/2010 - 17:58

Agree with happy

dbowleracca | Sun, 24/10/2010 - 07:45

Whats really stopping you replying to emails promptly?

happy | Sun, 24/10/2010 - 10:17

Who ?

cymraeg_draig | Sun, 24/10/2010 - 11:55

To CD

happy | Sun, 24/10/2010 - 17:10

Old chaps

Bob Harper | Sun, 24/10/2010 - 18:36

Seems some people really do let the tail wag the dog

cymraeg_draig | Sun, 24/10/2010 - 19:17

Lucky to have you services, right?

Bob Harper | Sun, 24/10/2010 - 22:16

I'm not playing your silly games Bob, so stop wasting your time.

cymraeg_draig | Sun, 24/10/2010 - 22:42

Who are your trying to impress?

Bob Harper | Mon, 25/10/2010 - 08:56

Respect - look it up Bob

cymraeg_draig | Mon, 25/10/2010 - 09:50

Bob and the Dragon

Becky Midgley | Mon, 25/10/2010 - 10:15

Becky

cymraeg_draig | Mon, 25/10/2010 - 10:30

Unprofessonal

Bob Harper | Mon, 25/10/2010 - 10:53

Becky

Bob Harper | Mon, 25/10/2010 - 11:01

Problem with the new ....

Steve Holloway | Mon, 25/10/2010 - 11:15

I disagree Bob

Becky Midgley | Mon, 25/10/2010 - 11:14

Betamax

Bob Harper | Mon, 25/10/2010 - 11:57