The costs of calling HMRC

We have received a letter (agents copy) from HMRC, received 20 days after post date, but that is another story!

I tried to call the person who sent the letter only to discover the 0845 no on the letter is a general enquiry number (not a direct no) and ended up in the inevitable queue.

If I use our normal telephone I never know the costs per minute, but as I was using Skype I noticed the cost was 8p per minute! A 10 to 20 minute wait isn't unusual so the cost will probably be over £1, in addition to the time I have wasted while sitting in the queue.

Do HMRC gain any income from these calls? If so, maybe the queues are there for a reason, ie. to provide additional funds for HMRC?

 

Comments
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I agree

taxhound |
taxhound's picture

Use the dedicated agent's line

jmwaa |

check

neutru |

Write to your MP

chatman |

A total con

cymraeg_draig |
cymraeg_draig's picture

Use a landline

paulwakefield1 |

@ Paul

taxhound |
taxhound's picture

Naive

ShirleyM |
ShirleyM's picture

Not included in package

smooreaccountancy |
smooreaccountancy's picture

"Hardly a con"

chatman |

why?

cymraeg_draig |
cymraeg_draig's picture

It a reception desk

murphy1 |

As above

ACDWebb |
ACDWebb's picture

Free calls are worse

mikewhit |

Be careful what accusations you make

TomMcClelland |
TomMcClelland's picture

HRC - Call costs

markabacus |

0845 or not

Anonymous |

you what ?

oldersimon |

So why does HMRC not use 0800

pauljohnston |

Use bypass provider

kerpang |

That tells you how IT literate HMRC is

kerpang |

Sigh...

RogerMT |

0845 Numbers

mora |

0845 Numbers

mora |

No it's not

jonbryce |

Tom McLelland

chatman |

Our experience of offering 0845

TomMcClelland |
TomMcClelland's picture

Tom McLelland

chatman |

0845 numbers

taxhound |
taxhound's picture

Hmmmm

TomMcClelland |
TomMcClelland's picture

Taxhound

ShirleyM |
ShirleyM's picture

Should have kept my big mouth shut

TomMcClelland |
TomMcClelland's picture

@Tom

taxhound |
taxhound's picture

0845 numbers not included in

pauljohnston |

0845 scam

thomas34 |

How attractive is 0800 to customers?

TomMcClelland |
TomMcClelland's picture

0845 v 0800 v 01/02/03

chatman |

I wouldn't bother with an 0800 number.

SimonP |

Thanks for a gentlemanly response

TomMcClelland |
TomMcClelland's picture

Just use 01,02,03

kerpang |

0845 v 0800 v 01/02/03

richard.snape |

0845 BIG CON - HOW DOES IT FEEL NOW YOU KNOW THAT YOU ARE BEING

spurs1952 |

0800

pauljohnston |

Some sense, and some nonsense

TomMcClelland |
TomMcClelland's picture

Tom

thomas34 |

I wouldn’t mind if I got through

kevinringer |
kevinringer's picture

Telephone response to HMRC letters

rainbow |

Me too!

ShirleyM |
ShirleyM's picture

A much cheaper way.......

aNonnyMouse |
aNonnyMouse's picture

Creative dialling

mikewhit |