Has anyone telephoned Cumbernauld in the last few months and heard anything other than the engaged tone?
Malcolm Veall
Replies (9)
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You can't
following my earlier posting I tried the old number (as it was on letter I had of course - no thinking ahead there) redirected to the new one which I have tried unsuccessfully -gist of message everyone too busy.
I am trying a letter. At least then it's evidence when I end up making a complaint.
New number
There was an article recently in the "what's new" section on HMRC website (would link if I knew how!).
They have changed the number for SA and PAYE enquiries to 0845 3667816 as from 12 June. This replaces six old numbers(!!!) and I haven't had to try it yet, so not sure if permanently engaged.
Good Luck.
I always write now - don't even try to phone
My stress levels can't handle it, so I always write now and never ever try to phone!
Cumbernauld phones
Even the local districts can't get through to the accounts office in my experience, so God help us all!
I must be very lucky...
...I phoned the Cumbernauld number on the PAYE/NI statement, and got an answerphone which told me to ring an 0845 number. I rang that at 5.30 yesterday, and got straight through. The person in the call centre couldn't help me, so said she'd send a message to someone at Cumbernauld to call me within 3 days. They called today at 1.45. I missed the call, but they left a message with their direct number - which I called and was answered within 3 rings!!!
New number:
All change: New telephone numbers for Self Assessment and PAYE payment enquiries from 12 June.
Numbers for Self Assessment and PAYE payment enquiries have changed to a single number 0845 3667816. You can call this number between 8am and 8pm Monday to Friday and 8am to 4pm on Saturdays.
Old telephone numbers have been withdrawn www.hmrc.gov.uk/sa/change-telephone.htm
For a weekly summary of "what's new" for SME's on HMRC's website click here
I post it into Tax news on Accountingweb every Friday afternoon.
Cumbernauld tax office
I eventually got through to the 01236 783631 and got an snswerphone message giving me the new 0845 number.
I then dialled this number and had to wait about 15 minutes before answering - all at my expense- great!