Fees charged - Hourly rate or % of reclaim ??
I am an FCCA in general practice and charge out the work I do regarding tax and vat refunds/reclaims based on my hourly rate plus any disbursements.
I know that some practitioners charge a % of the refunds/reclaims.
I am also aware that some unscrupulous "practitioners" and none qualified agents bump up the value of refunds/claims and base their fee on a % of the amount refunded to the client which is very underhand and rightly subject to more intense Revenue scrutiny.
I have just completed a VAT claim on a DIY build resulting in around £20K potential claim. I charged my normal hourly rate plus some disbursements which amounted to £500 plus VAT.
So what is the best way to invoice for this type of work?
I don't want to "do" the client but likewise don't want to "do" myself.
Any comments.
It depends
Value pricing is about talking with the client and creating a package based on "how" you deliver the service as well as "what" you do. Keep in mind the value in the "what" element is really your knowledge, not your time.
For example, VAT on scaffolding or hire of plant cannot be reclaimed so you could advise the client to use contractors who are not VAT registered. You can make sure the client does get caught in traps like dates on invoices as well as ensuring they can claim for light fittings, curtain poles, fires and fire surrounds, bathroom fittings and toilet-roll holders - these small items can cover your fee.
When value pricing you need to have a walk-away position because if the client suggests £x and this below your personal financial goals you can say no.
My gut feel is £1,000 would have been more like it but it is very difficult because I do not know about the client.
Bob
Why are we different from other businesses?
I think the fact that the work has been done already without agreeing a fee is symptomatic of whats wrong with our profession. How many other businesses would deliver their service, generate the outcome and THEN negotiate price? My suggestion is very few.
I would always advocate agreeing the price before you start and then the dilemma you currently face is removed. Value billing is great for all involved if you are in a position to deliver specialist assistance, all other services lend themselves better to an hourly/fixed rate.
As a one off enagagement for a non recurring client in the example you have illustrated I would normally have looked at a % recovery, perhaps with a minimum fee caveat - your bargaining power is diminished by leaving it so late in proceedings to think about this. Charge what you think you are worth, and then prepare yourself for any arising complaints for the lack of transparent pricing structure thereafter.
All the best.
(1) Must agree in advance (2) Example %ages
Firstly the fee basis should be agreed beforehand rather than after doing the work.
Secondly, I've just seen a VAT claims firm's terms & conditions provided to a client regarding training allegedly being standard rated rather than VAT exempt, and note the following:-
1. Original quote of 20% of amount of extra input tax to be VAT recovered - negotiated down to 13% of VAT recovered by the client
2. Terms & conditions / engagement letter look professional to the untrained eye - but do not comply with the law in terms of stating who the legal entity is that is providing the VAT reclaim service - despite the entity allegedly being owned / operated by a ex "big 10" accountancy firm person who I'd have thought would have known better.
Interesting
I am also aware that some unscrupulous "practitioners" and none qualified agents bump up the value of refunds/claims and base their fee on a % of the amount refunded to the client which is very underhand and rightly subject to more intense Revenue scrutiny.
I am interested in this comment. I am qualified and do not charge on a % basis, so have no axe to grind, but I am interested in firstly who is receiving Revenue scrutiny - the agent or the client - and secondly whether this is based on evidence or gut instinct.
charging a percentage fee on a refund is robbery
you dont charge on how much the trade has to pay or would these people like to pay a percentage of the tax due for their clients
Surely we're better than solicitors?
Charge a fee for the time involved.
Next thing you know, someone will be adding and "uplift" just like solicitors.
Unfair critisism
Surely we're better than solicitors?
Charge a fee for the time involved.
Next thing you know, someone will be adding and "uplift" just like solicitors.
Posted by pawncob on Wed, 17/03/2010 - 20:50
Someone is dealing with the wrong law firms. Try doing some defence work for a legally aided client - the average time to actually get paid is anything up to THREE YEARS. The longest I ever waited for a fee was 19 years.
Just like accountants, solicitors and barristers have their own ways of charging. Some want to get rich quick, some do the work because they enjoy it.
I wonder how accountants would react if their Institute stated that they were expected to do so much pro bono work each year? I wonder how many would spend, as I have in the past, 6 months working on something they knew they would not be paid for?
An example - a year ago I was in court and the case finished just after lunch. In the waiting area as I left was a young lady totally distraught. She was shaking, crying, terrified, and clearly unable to present her case to a court. I could have simply carried on and gone home (others did). Instead I stopped, talked to her, found out about the case, went into court with her, and represented her. Instead of 6 months inside because she could not have cross examined witnesses, she walked away free because the prosecution witnesses were utterly worthless. 3 hours of my time, for which I received the pleasure of stopping a frightened girl from having her life ruined for nothing.
Now, in a similar situation, but say in the tax office, I wonder how many accountants would represent someone obviously out of their depth for free? I have actually. But I wonder how many would ?
Greed may motivate some, but I hope it never reaches the stage where it motivates us all.
yes it is
and daylight robbery at that - its hardly rocket science
it really is how many ways can we screw people to one own adavantage
i would love to know how you sold it to your client and if you do that why dont you pay a percentage of their vat - what professionally is the difference betwenn submitting a payable to refundable return
and to the lawyer - i warm to your comments but criminal law is quite difeerent from commercial law and your method of recompense identifiable - i dont expect you sell to your clients on the basis that if you get 4 years rather than 8 its double the fees - which is a variant of the percentage refund fee shysters
Value for money ?
I've never noticed that it takes twice as long to submit a repayment claim for £2,000 than it does to submit a repayment claim for only £1,000.
I don't tell others how to run their business
So please refrain from telling me how to run mine.
First of all, my percentage fees are all raised in accordance with the Rules and Guidelines of my Professional Bodies - I'm not sure they'd be best pleased at being accused of sanctioning robbery!
Secondly, I don't have to 'sell' them. The client is faced with a clear choice:
"I'm about to make a claim on you behalf. I can charge you a fee of x. Or I can charge you a fee of y plus a percentage of the claim. If the claim is successful, which I expect it to be, the total fee would be z. The choice is yours."
With the client having made a free-will choice, I find the accusation of daylight robbery laughable. Still, it's an opinion, and one to which you're entitled. Nevertheless, of much more concern to me is the opinion of my clients - not one has even queried, let alone complained about, the practice.
PC
daylight robbery
and proud if it you should be ashamed of your self
and i can criticise as much as i like as you respond
why not tell us your name
"if the claim is successful" ????????????
First of all, my percentage fees are all raised in accordance with the Rules and Guidelines of my Professional Bodies - I'm not sure they'd be best pleased at being accused of sanctioning robbery!
PC
Posted by Anonymous on Thu, 18/03/2010 - 20:46
Maybe professional bodies that sanction it should be accused of being somewhat unprofessional. Saying it's allowed in the rules is a bit like the Nuremberg defence - "I was only following orders". And certainly members of professional bodies have a duty to question and seek to change anything sanctioned by that body which they consider to be wrong.
As regards charging %ages personally, and this is my personal opinion, I dislike it. You might as well hand your client an invoice and agree to toss a coin - double or quits.
Clients pay you to "do a job" ie prepared their tax returns etc, and if that entails a refund then obtaining it for them. I really cant see where "if the claim is successful" comes into it. If they are owed a refund then you should know they are, and get it and you should know the exact amount due. There should be no "if" about it.
Just what is so wrong
with offering the client a choice? If I were forcing the percentage basis on clients I could understand the disquiet, but it is the client, not me, that makes the decision on how his fee is charged.
As for the success of a claim, that is often anything but certain. If it were, why is case law full of decisions that go both for and against the taxpayer, why have HMRC had to revise their guidelines, re-write legislation, in light of certain decisions? What about late claims, where one is relying on the discretion of the Revenue to allow them? What about differing interpretations of the legislation? I have had one recent case where a prior agent - one of the Big 4 - had disclaimed input VAT. I took a different interpretation of the legislation and decided to go for it, but client advised that outcome was not certain. Again, client was offered the choice, and took the percentage option. It took over 2 years, but the claim was successful. Client was happy, I was happy. (And, as it turned out, the fee basis was the 'corect' choice - the fee barely covered my costs, the fixed fee offered would not have covered them)
Again, all those that find the practice distasteful can complain all they want. So long as my clients are happy to make their choice I can sleep with a peaceful conscience.
PC






Hourly rate - fixed fee.
We always charge a straight fee based on hourly rate.
Otherwise one year a subcntract gets £2,000 back and your 20% = £400.
The next year he has a lot of time off and only gets a refund of £500 - and you end up working for nothing.