HMRC aggressive tax collection

we have some instances of clients unable to pay substantial (six figures) tax bills immediately and wish to negotiate into sensible time to pay arrangements.  currently we are unable to get past the HMRC collection call centre - their approach is aggressive, patronising, uncooperative, and in one case, utterly counterproductive.  does anyone have any experience of how to get past these people to someone with whom one can have a sensible negotiation?

 

thanks

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HMRC debt collection

bernard michael bayly |

Make the Time to Pay team a formal offer.

frustratedwithhmrc |
frustratedwithhmrc's picture

One addition

cymraeg_draig |
cymraeg_draig's picture

Not sure what you mean by "Excellent advice"

frustratedwithhmrc |
frustratedwithhmrc's picture

Gold star.

cymraeg_draig |
cymraeg_draig's picture

succesful complaint.

ireallyshouldknowthisbut |

Ive had some success ... but how do HMRC get away with it?

rhangus. |