HMRC good service!

HMRC good service!

Didn't find your answer?

I received a PAYE coding notice at the weekend for 07/08. Now I was a bit surprised to see that they'd included my property income for 07/08 in the coding so I wanted it taken out.

I started to write a letter but then I thought I'd just try the phone. I was speaking to a real person within 20 seconds of dialing the number. She agreed to remove the property income and said I'd get a new coding notice in the next few days.

Fair took my breath away!

Mind you, I haven't got the coding notice, yet...
Neil Eglintine

Replies (3)

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By AnonymousUser
12th Feb 2007 18:01

Just wait!
You may be lucky, but I too called & got an answer straight away, for the same reason. After having requested that my tax code be altered, I subsequently received a new unaltered coding!

Had to call & try again, & 2nd time lucky. Suppose that's quite good really.

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By User deleted
13th Feb 2007 11:15

You were lucky....
I have a friend who several months ago got a new main job, but continued her old supermarket job on 2 evenings per week. Her tax code wasn't transferred to her new job, so she was paying BR tax on her main wage and none on her £42 per week supermarket earnings. I told her to phone the IR PAYE "help"line and ask for her code to be transferred as she had already overpaid hundreds of pounds of tax. After having some difficulty getting through, the first person she spoke to told her she needed to speak to her new employer (who obviously told her they couldn't change her code without a notice from the Inland Revenue). I told her to ring again, and the second time she was told that it wasn't worth doing and she should wait until after 5 April and send her P60s in for a refund, and they would get the codes the right way round next year!! After doing the calculations to prove that she would be owed a huge repayment if the current situation continued, I rang them back myself, and finally got them to agree that the codes need to be changed now. She will still have to claim a repayment at the end of the year, as they will only be able to issue the code on a M1 basis, but at least she will get a substantial amount more in her pay packet in February and March. Sometimes I don't think that tax officers live in the real world!

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By deanshepherd
13th Feb 2007 11:39

Still using snail mail?!

We ring up the tax office for all coding notice adjustments - and there have been a surprising amount to adjust this year!

I am beginning to think submitting S.336 claims with the P11Ds is a waste of time as they are regularly disregarded when it comes to issuing a coding notice.

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