How do we deal with hopeless Revenue ignorance and inefficiency

How do we deal with hopeless Revenue ignorance...

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On telephoning district am told that the writer did not write the threatening letters and that Revenue procedures before sending s19A letter have not been followed. Needless to say the original letter had not been received.

On turning to the substance of the unanswered question, it is clear that the writer has no knowledge of basic CGT law, nor apparently did the clerk who sent the chaser. On being told the correct law , the Revenue officer said he would make a note of it, but was uncomfortable when asked if he wanted statutory reference.

Meanwhile the client is of course convinced the accountant was at least partly in the wrong;otherwise why did she receive such an unpleasant letter.

How do we deal with these situation?
Piggyinthemiddle

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By listerramjet
03rd Mar 2006 09:39

on the other hand
as a client paying fees for you to sort it out I would be less than happy to receive copies of all correspondence. Perhaps you would be better placed to summarise and explain, and point out what good value your investigation inurance is?

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Me!
By nigelburge
03rd Mar 2006 09:03

Copy all correspondance to the client
and try to avoid dealing with HMRC on the telephone which is usually a waste of time.

A strongly worded but polite letter addressed directly to the Area Director usually does the trick and if the client sees copies of all correspondance, then they invariably realise what a good job you are doing.

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